![]() ![]() I am very pleased with the way customer support handled this - couldn't ask for a better experience. She did mention that an email would come with instructions on how to return the K-Cup holder from the old machine which they wanted as proof of ownership, however, no email or instructions were ever received. In 6 days, the new unit arrived and works great. I only had to read the serial number and provide my street address and email address. She explained that it was still under the 1 year warranty and the company would send me a brand new machine - same model. She asked when it was purchased, which was 11 months ago. A human answered after a few rings - no robot or menu selections to make. I finally took the advice from others on this site and called customer service toll-free at 88. I also struggled for months with the white-out display screen. Hope this helps! Try this solution first and save yourself hours of frustration! Voila! Fast cycle, full volume, no Prime message after 30 subsequent cycles. I held my breath while re-filling my water reservoir with fresh, cold water and re-seating it. Once I rinsed the screen thoroughly and had 100% water flow through the screen, I reinstalled the bushing / screen assembly with the three screws. ![]() The bushing has a sealed screen which I scrubbed with enthusiasm with a small fingernail brush. Guys, get your gal with small hands to help.space is very small! Remove the three screws and remove the bushing. I finally discovered the correct solution! Inside the water reservoir, at the bottom, resides a large black plastic bushing / screen assembly which is attached with three small screws. After investigating and trying every single recommendation to resolve the issue of the dreaded "Prime" error appearing during every single cycle.and the additional issue of reduced brewing volume.and a six minute brewing cycle time for a single 6 oz cup of coffee.! ![]()
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